All rates are subject to 10.5% Sales/Room tax and a 2.99% resort processing fee. The resort processing fee is based off of the unit’s full/non-discounted rate even if you are staying at a promotional or discounted rate.
Deposit Policy: Reservations are confirmed with your advance deposit of one night’s lodging charges plus taxes and payment of the resort processing fee for the duration of your stay. For stays of 3 days or more a larger deposit of 1/3 of the total cost for your stay may be required. Modifications to your confirmed reservation (ie. adding to the number of people in your party or upgrading cabins/length of stay) may also increase your deposit amount. For stays booked under a promotional rate or discount package, payment in full is required upon reservation in lieu of any deposit.
Cancellation Policy: All reservation deposits and payments are non-refundable. Any notice of cancellation received less than 72 hours prior to your scheduled arrival date/time are subject to a penalty equal to the full balance due on your reservation. If the reservation has not been paid in full and you don’t show up to complete check-in by 11:59 PM CST on the arrival date of the reservation, Birchcliff Resort reserves the right to rent the cabin to another guest. Any proceeds received from this new guest will be deducted from the outstanding penalty owed in accordance with this cancellation policy.
A 2 to 5 night minimum stay may be required depending on the dates of your visit. Guests will be notified of any minimum night stay requirement when making a reservation. We accept Visa, MasterCard and Discover.
The balance on your account is Due at Check-In: Visa, MasterCard, Discover, cash or travelers checks will be accepted. WE DO NOT ACCEPT PERSONAL CHECKS.
A valid ID matching the guest name on the reservation is required at check-in. Guests wishing to pay the balance due via cash, travelers check or debit card may be subject to a cash deposit of $200 or hold placed on their debit card in the amount of $200 if these payment methods are chosen.
Pets are allowed in designated cabins ONLY and advance notice is required. There is a non-refundable $15/night cleaning fee per pet payable at check-in and a deposit may be required in accordance with our pet policy.
You are responsible for all outstanding liabilities arising from your reservation in accordance with local law and resort policies.